Shipping Policy

At FirstSwim, we work to get your order to you as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is confirmed.

Once your order has been shipped, you’ll receive a shipping confirmation with tracking information where available.

Estimated Delivery Time

Our estimated delivery time is:

7–15 business days

Delivery times are estimates and may occasionally be affected by customs, local carrier delays, holidays, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

Please allow 2–3 business days after dispatch for tracking information to begin updating.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update your details before the order is shipped. Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Delayed Packages

If your order has not arrived after the expected delivery period or your tracking has not updated for an extended period, please contact us with your order number.

We’ll help investigate the shipment with the carrier.

Customs & Import Fees

Depending on your location, your order may be subject to customs duties, taxes, or import fees. Unless otherwise stated at checkout, any applicable charges are the responsibility of the customer.

Need Help?

If you have any questions about your order or delivery, please contact our customer support team and include your order number so we can assist you as quickly as possible.

FirstSwim
A Safer Start to Swimming.